Radar: Privacy & Security FAQs

In our last blog post, we gave you an overview of how our new contact intelligence product Radar works.

Today, we’re going to address the most common questions we get from Radar users about privacy and security, and also touch on some of Radar’s optional functionality.

Harness the Power of Radar While Safeguarding Your Data

Radar allows you to leverage automated interaction insights and at the same time control the contents and flow of your most important data.

Radar’s analysis of email and calendar interactions helps you unlock relationship paths that you didn’t know existed. But many firms are understandably hesitant to allow access to the contents of their exchange environment and associated interaction data.

RelSci takes privacy and security to the highest level by allowing users to choose exactly what they allow Radar to access, who their insights can be shared with, and where that data can be viewed.

Additionally, RelSci places control of the system’s capabilities in the user’s hands, so that Radar’s wide-ranging functionality can be changed in an instant, or even removed entirely.

Our goal is to allow our clients to leverage their most valuable interactions while feeling confident that their information is always safe and secure.

What Exactly Does Radar Have Access To?

Right now, Radar is only designed to scan the “From,” “To,” “CC,” and “BCC” fields in your inbox (as well as some metadata such as Date and Time sent).

Radar never scans the body of your emails or subject lines. These confidential fields in your messages are never seen by Radar or stored anywhere.

In the near future, we will include an option to add email signature scraping to Radar’s scanning capabilities. This will allow Radar to use the information in email signatures retrieved from your exchange interactions to automatically assist with contact updates.

While it may seem like Radar is retrieving a lot of information on the people you interact with, you can be assured that RelSci never uses any of this information to enhance our own database. In fact, no Radar data is ever posted or shared anywhere outside of your organization’s RelSci account. The sole purpose of collecting and analyzing this information is to provide helpful insights to you and your colleagues.

You also have an option to take this account security a step further by restricting certain colleagues, or groups of colleagues, from viewing Radar’s interaction insights for any person within your organization. This allows you to add robust analytics to RelSci’s relationship-mapping capabilities while restricting access as you see fit.

Implementing Radar is Seamless

Many people worry about a complicated implementation and onboarding process when they’re considering a new product.

“How long will this take?”

“How will installing this product affect my team’s productivity?”

These are valid concerns, but getting started with Radar is quick and painless.

Radar is currently compatible with nearly every exchange setup that uses the Microsoft Outlook application, and compatibility with G Suite is coming soon. This means that whatever your setup (e.g., on-premises vs. off-premises, whether you use Office 365 or not), Radar will work with your exchange environment.

All you need to do is spend about 15 minutes with one of our installation experts, so that we can walk you through the process and ensure that Radar is tailored to your preferences. And adding more users is even easier – you can do it yourself!

Learn more about RelSci and Radar

RelSci is the most effective tool for relationship-driven business development.

If you would like to learn more about how to use RelSci and Radar to better leverage your organization’s relationship capital, we’d love to hear from you.

Request a demo to speak with one of our sales representatives.